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Privacy & Confidentiality Policy

At Lookout 07, we recognise the importance of protecting your personal information. We are committed to respecting and maintaining your rights to privacy and confidentiality. All personal information collected by Lookout 07 is handled in accordance with Australian data protection laws.

Who is Lookout 07?

Lookout 07 is a not-for-profit organisation established in 2023, dedicated to providing a safe and accessible haven for young people dealing with mental health concerns. We strive to make a difference in the lives of young people, ensuring they never feel alone in their struggles and always have a “Lookout” to turn to. Our mission is to provide non-judgmental support and to “meet young people where they are at” in their journey.

What does Lookout 07 do?

We work with young people to help them achieve stability, security, and a sense of wellbeing. Our services are designed to support young people in the following ways:

  • Managing their mental health issues
  • Accessing emergency support, including food, clothing, and other essentials
  • Improving their physical wellbeing
  • Creating meaningful connections

Visit us at: lookout07.org.au

Why does Lookout 07 need to collect my information?

We collect and store personal information only when it is necessary to deliver our services effectively. We gather just enough information to determine how best to support you. Occasionally, we may use anonymised data from our services to support applications for funding or to improve our programs. Rest assured, no identifiable personal data is used in these instances.

Where is my information stored?

Your personal information may be stored in both paper and electronic formats:

  • Paper records are stored securely in locked filing cabinets, accessible only by authorised personnel.
  • Electronic records are stored in databases with strong security safeguards, including password-protected access. All electronic information is stored in secure Australian storage sites, predominantly using cloud technology.

Do I have to share my information with Lookout 07?

Our team will explain the type of information we collect and seek your consent. You are free to decide what information to share, and you may set limits on what you disclose. In some cases, you may opt not to identify yourself or may use a pseudonym. However, this may not always be possible, particularly if Lookout 07 is required by law to work with identified individuals.

Will Lookout 07 share my information with others?

In some cases, Lookout 07 may be required to share information with funders or other organisations to report on the services provided. We strive to ensure that no individual information is disclosed in these reports. Except in special circumstances, your personal information will only be shared with other organisations with your permission, supported by a completed and signed consent form.

What are special circumstances?

Special circumstances may require Lookout 07 to share your personal information, such as when:

  • You are at risk of harming yourself
  • You are at risk of harming someone else
  • You have been harmed by someone else
  • Your files are subpoenaed for court

What if my information is shared without my permission?

If you believe your information has been shared without your consent, you can contact any member of the Lookout 07 team or reach out directly to the CEO at:

hello@lookout07.org.au

We will address your concerns in a timely and appropriate manner.

Can I access the information that Lookout 07 collects about me?

You have the right to request access to, modify, or remove your personal information. To make such a request, please contact Lookout 07 at:

hello@lookout07.com.au

You can also speak with a team member at any time for additional support. In some cases, access to or changes to your personal information may be denied or restricted, in accordance with the Australian Privacy Principles. This may happen if the information could breach another person’s privacy or if it is retained by another provider.

Where can I find further information?

Lookout 07 has a Privacy and Confidentiality Policy that outlines in detail why and how personal information is collected, used, and protected. If you have any questions or complaints, you can refer to the policy or contact the founder (Dr Leon Stensholm) for more information.